1. All items come with a 7 day no quibles ask return policy. Just return the item as arrived and we will refund the original amount minus the postage if applicable
2. All items come with a 30 day faulty money back guarantee. Simply return the item and we will either replace the item, or refund the item value and the original postage cost if applicable.
3. Privacy Details: We at Silver Gems Jewellery take online security of transactions extremely seriously. We provide payment via Actinic Payments which provides 128 Bit Encryption, anti-fraud options and 100% PCI DSS Compliant, which all UK online retailers must now provide. All credit card details are handled by Actinic Payments, we at Silver Gems have no access to this information. Any other data held by Silver Gems Jewellery is never given out to any third party groups and comes under the 1998 data protection act.
Safe and Secure Payments
Easy to use
SSL security
All Major credit cards accepted
Verified by Visa and Mastercard
Fraud protection enabled through The 3rd Man, 3D secure, CV2 and AVS
4. All our Silver Jewellery is 925 Sterling Silver and appropriate jewellery items are all Hallmarked at the Edinburgh Assay office. We have been trading since 2004 so you know you are buying from a reputable company.
5. All our Silver jewellery is shipped out in our special presentation box to ensure your jewellery comes safe and secure.
6. We at Silver Gems are always listening to our customers needs, if there is anything you require or have a query with we will always reply to e-mails or phone calls.
7. Price match guarantee. If you find the exact product on any UK website, We will match the price displayed. Just send us the website link in our 'Contact Us' form and we will update the price on our website.
